This website is run by Jisc. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 250% without problems
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some form fields have missing labels.
- Some images have missing alternative text.
- Some empty table headers in place.
- Some areas have low contrast.
- There are some redundant links.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements,
contact: domains@jisc.ac.uk.
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
We’ll consider your request and get back to you in 5 days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications)
(No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS) at
https://www.equalityadvisoryservice.com/.
Technical information about this website’s accessibility
Jisc is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications)
(No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines 2.2 AA standard, due to the non-compliances
listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
- Non-compliance with the accessibility regulations
- Images on some pages do not always have suitable alternative text descriptions. Users of assistive technologies may not have
access to information conveyed in images. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
- Some tables do not have table row or column headers. This means assistive technologies will not read the tables correctly.
This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
- Some headings don’t accurately describe the content underneath. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
- Some images include text with poor colour contrast to its background. This fails WCAG 2.2 success criterion 1.4.3 (Contrast (Minimum)).
- Some labels or instructions are provided when content requires user input. This fails WCAG 2.2 success criterion 3.3.2 (Labels or Instructions).
If we publish new content, we’ll endeavour sure our use of images meets accessibility standards.
Disproportionate burden
Navigation and accessing information
- There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
- It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
- It’s not possible for users to change text size without some of the content overlapping.
We’ve assessed the cost of fixing the issues with navigation and accessing information. We believe that doing so now would be a disproportionate burden
within the meaning of the accessibility regulations. We are examining our options and are working towards having solutions in place for these issues
by the end of 2025.
What we’re doing to improve accessibility
While this work is in progress, we continue to deliver the service, but we are not undertaking any developments. We will review this statement by the
end of 2025. If you need support using the service, please contact domains@jisc.ac.uk.
Preparation of this accessibility statement
This statement was last prepared on 27th August 2020 It was last reviewed on 16th November 2024. This will be reviewed on 16th November 2025.
This website was last tested on 16th November 2024.
The test was carried out by Jisc inhouse. We tested key user journeys on the main pages that users need require to manage their domain names they
hold with Jisc, such as the Portal Login page, Home page, Account – Two Factor Authentication, My Domains, My Tickets – Other Tickets,
Request Domain (.ac.uk), Awaiting Payment and Basket. We used automated tools Wave,
Site Improve and
Lighthouse as well as manually checking
keyboard keys such as Shift and a Read Aloud tool. This aligns to be Accessibility Guidelines 2.2 AA standard.